Site redesign

Once upon a time, getting help from Microsoft was harder than it had to be. So we set out to change things. Working with the existing site taxonomy, we removed the biggest barriers—clearing the clutter, refocusing the site, and giving customers direct access to the support they needed. We not only changed how the content was displayed—we also changed the content itself—making everything easier to digest and understand.

The new and improved support site now works across all devices and screens. But most important, we made it easier and faster for customers to get the help they need. Now they're happier with their support experience—and happier with Microsoft too.